Find the right PBRx.Vet department

Contact the right PBRx.Vet department.

Whether you need general information, platform assistance, or need to reach our privacy, security, or legal team, use the directory below to send your message to the appropriate department.

Updated September 10, 2026No medical-record submissions by email
Protect your private information

Ordinary email is not a secure Health Vault or medical-record submission channel. Do not email VA records, medical documents, protected health information, Social Security numbers, passwords, claim documents, or payment information. PBRx.Vet will publish secure submission instructions when those services become available.

Secure business email

PBRx uses Proton Mail for business email and has entered into a Business Associate Agreement (BAA) with Proton. Proton provides encrypted email services designed to support appropriately configured handling of protected health information.

Messages within Proton are encrypted automatically. Messages sent to or received from outside email providers are not automatically end-to-end encrypted unless additional protection, such as Proton password-protected email, is used. The Proton BAA applies to covered Proton services; it does not cover this public website, Netlify forms, or unrelated systems, and it does not make ordinary email a medical-record submission channel. Learn more in our HIPAA and BAA disclosure.

Choose a department

Select the department that best matches your message. “Open email app” requires a default email program on your device. If nothing opens, choose “Copy address” and paste it into Proton Mail, Gmail, Outlook, or another email service.

General information

Questions about PBRx.Vet

For general questions about PBRx.Vet, the organization, partnerships, media inquiries, or where to direct a message.

Open email app
Member and platform support

Technical or access assistance

For closed-beta support, website or platform problems, and assistance using PBRx.Vet services.

Open email app
Privacy

Privacy questions and requests

For questions about privacy practices, personal-information rights, or a privacy-related concern.

Open email app
Security

Security concerns

For responsible reports of suspected security issues, vulnerabilities, or unauthorized activity involving PBRx.Vet.

Open email app
Legal

Legal correspondence

For formal legal notices, intellectual-property matters, licensing questions, and authorized legal correspondence.

Open email app
Not sure where to write?

Send your message to Info@PBRx.Vet and it can be directed to the appropriate department.

Immediate assistance

  • Medical emergency or immediate danger: call 911.
  • Veterans Crisis Line: call 988 and press 1, text 838255, or visit VeteransCrisisLine.net.
  • Homeless or at risk: call the National Call Center for Homeless Veterans at 877-424-3838.
  • General VA information: call MyVA411 at 800-698-2411.

Government affiliation

PBRx.Vet is not a VA or DoD contact channel. It is an independent service of PBRX, LLC. Questions about benefits, eligibility, care, official records, or claims should be directed to VA or an appropriately accredited professional.